Getting More Help

Help Tickets

The fastest way to get support is through our ticket system:

1. Go to Help > My Tickets in the sidebar
2. Click New Ticket
3. Select a category and describe your issue
4. Submit — you'll get a ticket number

What to Include

• Clear subject line — Summarize the issue in a few words
• Steps to reproduce — What were you doing when the issue occurred?
• Error messages — Copy the exact text of any errors
• Screenshots — If applicable, attach or describe what you see

Response Times

• We respond to all tickets within 24 hours
• Urgent issues (agent down, billing problems) are prioritized
• You'll receive email notifications when we reply

Ticket Statuses

Status	Meaning
Open	Your ticket has been received
In Progress	We're actively working on it
Resolved	We've provided a solution
Closed	The issue has been confirmed resolved

Conversation

Each ticket supports back-and-forth conversation. Reply to our responses directly in the ticket thread to provide additional information or ask follow-up questions.