Agent Not Responding

Check Agent Status

First, check your agent's status on the dashboard:

Sleeping (Moon Icon)

Your agent is intentionally asleep. Click Wake Up on the Agent ID Card to restart it. This takes 2-3 minutes.

Waking Up / Starting (Yellow Pulsing)

Your agent is in the process of starting. Wait 2-3 minutes for it to come online.

Failed (Red Dot)

Something went wrong during startup or operation. Try these steps:

1. Wait 5 minutes — Temporary issues often resolve themselves
2. Check the Activity Feed — Look for error messages
3. Try waking again — If the agent was sleeping, try another wake cycle
4. Submit a ticket — If the issue persists, contact support

No Heartbeat

If your dashboard shows "Agent Offline" or the heartbeat monitor is flat:

• The agent may have lost network connectivity
• The VPS may be experiencing an issue
• Check back in 5-10 minutes

Common Causes

Symptom	Likely Cause	Fix
Agent shows "Failed" after wake	VPS provisioning error	Try waking again
Agent online but not sending emails	Email configuration issue	Check email settings
Agent online but no new leads	No active campaigns	Create or resume a campaign
Chat messages not delivered	Agent busy with tasks	Wait a moment; check again

Still Having Issues?

Submit a help ticket with:

• Your agent's current status
• When the issue started
• Any error messages from the Activity Feed