LeadClaw

Terms of Service

Last updated: February 14, 2026

1. Acceptance of Terms

By accessing or using LeadClaw ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service. These Terms apply to all users, including account holders and any individuals authorized to use the Service on behalf of an account holder.

2. Service Description

LeadClaw is an autonomous AI sales outreach platform for service-based businesses. The Service provides:

  • AI-driven business onboarding and profile building
  • Automated lead generation from publicly available sources
  • Personalized email outreach sent from your connected Gmail account
  • Inbox monitoring and reply classification
  • Campaign management, analytics, and reporting
  • Always-on communication with your AI agent via chat, email, or SMS

Your AI agent operates autonomously within the boundaries you configure. It presents itself as "[Agent Name], Assistant for [Your Business]" and never claims to be you.

3. Account Registration and Security

  • You must provide accurate and complete information when creating your account.
  • You are responsible for maintaining the security of your account credentials.
  • You must be at least 18 years old to use the Service.
  • Each account is entitled to one AI agent. You may not share your account or agent with other parties.
  • You are responsible for all activity that occurs under your account.

4. Acceptable Use Policy

You agree NOT to use LeadClaw to:

  • Send unsolicited bulk email (spam) in violation of applicable laws
  • Use purchased, rented, or scraped email lists from behind login walls
  • Send deceptive, misleading, or fraudulent communications
  • Impersonate another person or misrepresent your business identity
  • Send content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
  • Attempt to circumvent sending limits, rate limits, or compliance safeguards
  • Use the Service for any purpose that violates applicable local, state, national, or international law
  • Interfere with or disrupt the Service or servers connected to the Service
  • Reverse engineer, decompile, or disassemble any part of the Service

Violation of this policy may result in immediate suspension or termination of your account.

5. Email Compliance

LeadClaw enforces email compliance through technical measures. You are also responsible for ensuring your use of the Service complies with applicable email regulations:

5.1 Platform-Enforced Compliance

  • Every outbound email includes a one-click unsubscribe mechanism (RFC 8058 header and footer link)
  • Unsubscribe requests are honored immediately across all campaigns
  • Sending automatically pauses if bounce rate exceeds 2% or complaint rate exceeds 0.1%
  • New accounts follow a warmup schedule (5 to 50 emails/day over 2 weeks)
  • Outreach is only sent during business hours in the lead's timezone
  • No outreach is sent on weekends
  • All lead emails are verified before sending

5.2 Your Responsibilities

  • You must provide accurate business information including a valid physical mailing address for inclusion in email footers (CAN-SPAM requirement)
  • You must ensure your business profile accurately represents your services
  • You are responsible for compliance with all applicable email laws in your jurisdiction, including CAN-SPAM (US), GDPR (EU/UK), CASL (Canada), and other local regulations
  • If using a custom domain for email, you are responsible for configuring SPF, DKIM, and DMARC records

6. Gmail Integration

The Service requires you to connect a Gmail account for your AI agent via Google OAuth. By connecting a Gmail account, you:

  • Authorize LeadClaw to send emails, read inbox messages, and manage email state on the connected account
  • Confirm you have the right to use the connected Gmail account for business outreach
  • Understand that emails will be sent from this account to leads on your behalf
  • Can revoke access at any time via your Google account settings or the LeadClaw Settings page

Our handling of Gmail data complies with the Google API Services User Data Policy, including the Limited Use requirements. See our Privacy Policy for details.

7. Lead Data

LeadClaw generates leads exclusively from publicly available sources, including Google Maps listings, business directories, Yelp, and public business websites. We do not:

  • Purchase or rent email lists
  • Scrape personal email addresses or data from behind login walls
  • Collect data from social media private profiles

You are responsible for ensuring that your outreach campaigns target appropriate audiences and that contacting generated leads is lawful in your jurisdiction.

8. AI-Generated Content

Your AI agent drafts personalized outreach emails using artificial intelligence. While the Service includes content guardrails and compliance checks:

  • You are ultimately responsible for communications sent on behalf of your business
  • AI-generated content may occasionally contain errors or inaccuracies
  • The AI will never make pricing commitments beyond what is in your business profile
  • The AI will never claim to be the business owner — it identifies as an assistant

You may review your agent's activity and email history at any time through the dashboard.

9. Intellectual Property

Our property: The LeadClaw platform, including its software, design, AI models, and documentation, is owned by LeadClaw and protected by intellectual property laws. You are granted a limited, non-exclusive license to use the Service for its intended purpose.

Your property: You retain ownership of your business profile data, email content, and campaign data. You grant LeadClaw a license to use this data solely to provide and improve the Service.

10. Payment and Billing

  • Pricing details are available on our website and within the Service
  • Subscription fees are billed in advance on a monthly or annual basis
  • Usage-based charges, if applicable, are billed in arrears
  • All fees are non-refundable except as required by law or as explicitly stated in our refund policy
  • We reserve the right to change pricing with 30 days notice
  • Failure to pay may result in suspension or termination of your account

11. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service may be temporarily unavailable due to:

  • Scheduled maintenance (we will provide advance notice)
  • Emergency maintenance or security patches
  • Third-party service outages (Google, Supabase, etc.)
  • Force majeure events

Your AI agent includes self-healing capabilities and will automatically recover from most service disruptions. If your agent is unable to operate for an extended period, we will notify you.

12. Limitation of Liability

To the maximum extent permitted by law, LeadClaw shall not be liable for:

  • Indirect, incidental, special, consequential, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Email deliverability issues caused by third-party spam filters or email provider policies
  • Inaccuracies in AI-generated content or lead data
  • Actions taken by leads in response to outreach emails
  • Third-party service outages beyond our control

Our total liability for any claims arising from the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

13. Indemnification

You agree to indemnify and hold LeadClaw harmless from any claims, damages, or expenses arising from your use of the Service, including but not limited to: violations of these Terms, violations of email compliance laws, inaccurate business information you provide, or unauthorized use of your account.

14. Termination

14.1 By You

You may cancel your account at any time from the Settings page or by contacting us. Upon cancellation:

  • Your AI agent will stop all campaign activity immediately
  • Your account remains accessible for 30 days (grace period)
  • After 30 days, your AI agent is deactivated and your VPS is destroyed
  • Your data is retained for 30 days after cancellation, then permanently deleted
  • You may request immediate data deletion at any time

14.2 By Us

We may suspend or terminate your account if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay outstanding fees
  • Use the Service in a way that harms other users or our reputation
  • Are required to be removed by law or a valid legal order

We will provide reasonable notice before termination except in cases of serious violations requiring immediate action.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through a notice on our platform at least 30 days before the changes take effect. Your continued use of the Service after changes constitutes acceptance of the updated Terms. If you do not agree with the changes, you may cancel your account before the effective date.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved in the courts located in Texas.

17. Contact Us

If you have questions about these Terms of Service, please contact us at: legal@leadclaw.io