Pausing & Resuming Campaigns

Pausing a Campaign

You can pause any active campaign from its detail page. Open the campaign from the goal it belongs to on the Goals page. When paused:

• No new outreach emails are sent
• Your agent still monitors for replies to previously sent emails
• Lead data and campaign statistics are preserved
• The campaign timer continues (counts toward total duration)

Resuming a Campaign

Click Resume on a paused campaign to restart outreach. Your agent picks up where it left off — it won't re-contact leads already in the pipeline.

Stopping a Campaign

To permanently end a campaign, change its status to Completed. This:

• Stops all outreach immediately
• Finalizes campaign statistics
• Generates a completion report
• Keeps all data for your records

Note: Completed campaigns cannot be resumed. To restart similar outreach, use the Draft outreach campaign quick action on the goal's detail page, or ask your agent in chat.