Cancellation & Refunds

How to Cancel

1. Go to Settings > Billing
2. Click Cancel Subscription
3. Select a reason (helps us improve)
4. Confirm cancellation

What Happens After Cancellation

• Your current billing period continues until its end date
• Your agent continues running until the period ends
• After the period ends, your agent goes to sleep
• Your data is preserved for 30 days in case you return
• After 30 days, your data is permanently deleted

Pausing Instead of Cancelling

If you're taking a break but plan to return:

1. Go to Settings > Billing
2. Click Pause Subscription
3. Choose a pause duration (1-3 months)

Your agent sleeps during the pause. Data is fully preserved. Resume anytime.

Refund Policy

• Within 7 days of first payment: Full refund, no questions asked
• After 7 days: Prorated refund for unused portion of the current billing period
• Annual plans: Prorated refund based on remaining months

To request a refund, submit a help ticket with your account email and the reason for the request.

Data After Cancellation

Before cancelling, you can export all your data from Settings > Data:

• Lead lists (CSV)
• Campaign reports (PDF)
• Chat history (JSON)
• Agent insights and learnings